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Delivery & Returns

How We Deliver

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent via a recorded insured service. This means goods will not be left on the door step or with neighbours.

 

Delivery Policy

UK

Goods are dispatched via the method you select during checkout.

Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days.

DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days.

 

Republic of Ireland

Goods are dispatched via Royal Mail Recorded delivery if the parcel weighs less than 2kg. Parcels weighing over 2kg are sent via DPD Courier International. Delivery takes 3-5 days.

 

Europe

Goods are dispatched via Royal Mail Recorded delivery if the parcel weighs less than 2kg. Parcels weighing over 2kg are sent via DPD Courier International. Delivery takes 3-5 days.

 

Rest of World

Goods are dispatched via Royal Mail Recorded delivery if the parcel weighs less than 2kg. Parcels weighing over 2kg are sent via DPD Courier International. Delivery takes 3-5 days.

 

BFPO (British Forces Post Office)

Goods are dispatched via Royal Mail Recorded delivery. Delivery takes 3-5 days.

 

Returns Policy

Return or Exchange an Item

We offer a 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us, so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our returns address is:

Loveluxxx
PO BOX 228
Hitchin
Herts
SG4 0WW